Privacy Policy

📋 Introduction

Tolta Driver ("we", "our", or "us") is the delivery partner application for Tolta — South Africa's grocery delivery marketplace. This app is used by drivers to receive, manage, and complete delivery orders.

This Privacy Policy explains how we collect, use, and protect your personal information when you use the Tolta Driver mobile application. By using Tolta Driver, you agree to the collection and use of information in accordance with this policy.

📊 Data We Collect

🎯 How We Use Your Data

• Delivery Routing — Use your GPS location to assign and navigate delivery orders
• Account Management — Verify identity and manage your driver profile
• Push Notifications — Alert you to new delivery orders and updates via FCM
• Earnings — Track deliveries, calculate payouts, send banking details to payment provider
• Verification — OTP verification via Twilio for account security
• Customer Communication — Share your live location with customers for order tracking

🔗 Third-Party Services

🔒 Data Protection

• Encryption in Transit — All data is encrypted using industry-standard TLS/SSL
• Secure Storage — Data stored in access-controlled cloud infrastructure (Google Cloud / Firebase)
• Limited Access — Location data is only tracked during active deliveries
• Access Controls — Only authorized personnel can access driver data

⚖️ Your Rights (POPIA)

• Access — Request a copy of your personal data
• Correction — Request correction of inaccurate data
• Deletion — Request deletion of your account and associated data
• Objection — Object to processing for specific purposes

To exercise these rights, contact us at the email below.

🗑️ Account Deletion

You can delete your Tolta Driver account by:

• In the app: Go to Settings → Delete Account
• Via email: Send a request to soulune@soulune.agency

Data will be permanently deleted within 30 days.